Frequently asked questions
Find product information, project tools and order help.
Products & projects
Product details?
Open the product page to read its description, available options and any listed materials, dimensions or care information. Contact Lemenia if you need more information before choosing.
Where should I start with a craft kit?
Explore the craft kit buying guide for a starting point, then check the details on the individual product page.
Is there a tool for yarn substitution and gauge?
Use the yarn substitution and gauge calculator to plan your project.
How do I check a product's materials and size?
Read the description and product details on the individual product page. If a measurement or material is not listed, ask Lemenia before ordering rather than relying on the photograph alone.
Where can I find care instructions?
Check the product description and any care information listed on its page. Contact Lemenia with the product name if you need instructions that are not listed.
Shopping
How can I browse the products?
Use the store's collection navigation or browse all products. Open a product page for its current price, options and description.
Can I search for a particular product?
Use store search to look for a product name or type of supply. Check the matching product page before adding an item to your cart.
How do I choose a product option?
Where a product has options, choose the option on its product page before adding it to your cart. Check the selected option, price and availability shown on the page.
Can I change the quantity in my cart?
Open the cart to review your items. Use its quantity controls to change the number of an item, or its remove control to take the item out before checkout.
Order help
How can I get help with an order?
Contact Lemenia or email support@lemenia.com. Include your order number and the question you need help with.
Who should I contact about an order change?
Contact support with your order number and the change you are requesting. Support can check the order's status; sending a request does not itself change or cancel the order.
What information helps support investigate an issue?
Include your order number, the product name and a clear description of the issue when you contact Lemenia. For an issue with a received item, include photographs that show the problem.
Delivery
Where can I read the current shipping information?
Read Lemenia's shipping policy for the current delivery information. For a question about an existing order, contact support with your order number.
Where should I check shipping charges?
Read the shipping policy and review the shipping charges shown at checkout for your order and destination before completing your purchase.
How can I ask about a delivery?
Contact Lemenia with your order number and delivery question. Use the current shipping policy rather than assuming a delivery date from a product photograph or description.
Returns & policies
Where can I find the current return policy?
Read the refund policy for the current return conditions and contact details. Contact support if you need help with your purchase.
How do I ask about returning an item?
Check the refund policy, then contact support with your order number and the item you are asking about. Follow the policy's instructions before sending an item back.
Where are the privacy policy and terms?
You can read Lemenia's privacy policy and terms of service at any time.